Period

If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or conclusion of the contract. You can then return your order without payment of a fine and without giving any reason (you pay the costs yourself).

Within 14 days after we have received your order or you have indicated that you want to cancel the agreement, we will refund you the full purchase price with the same payment method you paid.

Return costs

The direct costs of returning the goods are therefore at your expense. We will indicate what the cost price is or make an estimate, if this can not reasonably be calculated in advance. If the goods can not possibly be returned by mail, we will collect them from you and you will not be charged for this.

Refund

We may wait with reimbursement until we have received the goods back or until you have shown that you have returned the goods, whichever comes first.

Condition

During the first 14 days after delivery, we expect that you carefully handle the order and packaging. If you still want to return the goods as described above, you may only unpack or use them to the extent that is necessary to assess whether you wish to keep it well. If you return the goods, this should be done together with the original packaging, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.

Return of articles is only possible under the following conditions:
  • Bottles are unopened
  • Articles are provided with attached labels and stickers
  • Items are in the original and undamaged packaging
You can return your return package by post or courier. Important! Make sure the products are well packaged so that they arrive at us undamaged.

Request a return

In order to exercise your right of withdrawal both in the case of delivery of services and delivery of goods quickly and correctly, you can fill in the form below. We will send you an acknowledgment of receipt of your cancellation by e-mail.

Fields marked with a * are mandatory